How to Make a Complaint

If you have a concern, problem, or complaint about any part of my service, please contact GVK Finance Limited using the contact details below.

Grieg van Koningsveld – GVK Finance Limited

Telephone: 027 2844091
Email: grieg@gvkfinance.co.nz
Business address: PO Box 18 107, Glen Innes, Auckland 1943
Website: gvkfinance.co.nz

Our internal complaints handling process aims to address your concerns swiftly.

When we receive a complaint, we:

• Will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• Aim to resolve complaints within a maximum 40 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• Will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

Dispute Resolution Process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.

This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Dispute Resolution Service’s approved dispute resolution scheme.

You can contact the Financial Dispute Resolution Service at:

Company Name: Financial Services Complaints Ltd

Physical address:
Level 4, 101 Lambton Quay
Wellington 6011

Postal address:
PO Box 5956
Wellington 6140

Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz